Privacy Policy
Effective Date: June 2026
Castle Pines Wash & Fold LLC ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our laundry services, website, or mobile applications.
1. Information We Collect
We collect information to provide and improve our laundry services. This includes:
Personal Identifiers: Name, billing address, delivery address, email address, and phone number.
Payment Information: Credit card details and billing history (processed securely via third-party payment processors).
Order Details: Laundry preferences, scheduling choices, special handling instructions, and service history.
Device and Usage Data: IP address, browser type, and interaction data collected via cookies when you use our website.
2. How We Use Your Information
We use your personal data for specific business purposes, including:
Processing, washing, folding, and delivering your laundry orders.
Managing your account and providing customer support.
Sending order confirmations, pickup/delivery alerts, and service updates.
Processing payments and preventing fraudulent transactions.
Sending promotional offers or newsletters, which you can opt out of at any time.
3. How We Share Your Information
We do not sell your personal information. We only share your data with trusted third parties to run our business:
Delivery Drivers: To transport your laundry to the correct address.
Payment Processors: To securely handle credit card transactions.
Technology Providers: To maintain our website, booking system, and communication tools.
Legal Authorities: If required by law, regulation, or legal process.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no electronic transmission or storage system is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have control over your personal information. You may:
Access, update, or correct your account details at any time by logging into your profile.
Opt out of marketing emails by clicking the "unsubscribe" link in any promotional message.
Request the deletion of your personal data, subject to legal and transactional obligations.
6. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. We will notify you of any material changes by posting the new policy on our website with an updated effective date.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
www,castlepineswashandfold.com
castlepineswashandfold@gmail.com
702 591 9374